Insights · Practice

Why we still answer the phone

A small note on the things KP has kept even as most consulting practices have moved them away.
Office interior with natural light
Kathy Koehler3 min read

There is a number on the KP contact page. If you call it during the workday, somebody picks up. Not a recording, not a routing system — a person on our team. This is unusual enough in 2026 that it feels worth explaining.

We kept the phone because the best first conversation we have with a new client is almost never the one that begins with a form submission. It is the one that begins with somebody who is working on a problem, not sure yet whether they need a consultant, who picks up and says “I am thinking about this thing — would you tell me if you think you could help?”

A form can capture that inquiry. But the conversation that follows is better when it starts at the speed of a phone call than at the speed of a calendar invite.