Listen first
Every engagement begins with weeks — not hours — of understanding the context. We ask better questions before we propose answers.
Services
Service lines
Setting direction and getting work done. Strategic planning, program design, project leadership, and the change management that makes new things stick.
Browse this focus →02Operational, programmatic, and compliance support for Medicaid Managed Care Entities and the health plans serving public program members.
Browse this focus →03Helping organizations assess, govern, train on, and build with AI — from first prototype to production deployment, with the policy infrastructure to do it responsibly.
Browse this focus →04Custom software, data analytics, partner data entry portals, dashboards, and training videos — built for real workflows, with documentation your staff can actually follow.
Browse this focus →05Meeting the standards regulators, funders, and customers require — without grinding daily operations to a halt or burning out the compliance team.
Browse this focus →06Connecting organizations to the people who matter — staff, partners, members, and communities — through conversations, materials, video, and events.
Browse this focus →07Making work flow. Process mapping, SOP development, and automation — for organizations where the day-to-day work has outgrown how it's structured.
Browse this focus →08Building people. Curriculum design, training delivery, coaching, and team development across every level — individual contributors through senior leadership.
Browse this focus →
Our approach
Every engagement begins with weeks — not hours — of understanding the context. We ask better questions before we propose answers.
KP does not run a playbook. Each engagement is structured around what the work actually needs — not what our methodology demands.
Proactive, practical project management is at the core of our practice. If we see clouds on the horizon, we will get your attention quickly and propose a strategy for navigation.
Browse all offerings
Diagnostic assessment of organizational AI readiness, with a prioritized use case backlog tied to business outcomes.
Learn more →Full-cycle custom software — web, mobile, internal tools, integrations, and data systems — from requirements through documentation and deployment.
Learn more →Designed and facilitated working sessions — strategic offsites, design sprints, retrospectives, board retreats, and stakeholder convenings.
Learn more →Current- and future-state process mapping plus customer, member, and employee journey mapping — the foundation for most improvement work.
Learn more →ADDIE- and SAM-based curriculum and content design, plus knowledge management work that prepares organizational content for retrieval and AI.
Learn more →Multi-year direction-setting for organizations and programs — environmental scans, KPIs, and plans that get implemented, not shelved.
Learn more →Tiered AI literacy and tool training — executives through individual contributors — for Claude, ChatGPT Enterprise, Microsoft Copilot, and other enterprise platforms.
Learn more →KPI design, dashboard development, reporting automation, and ad-hoc analysis — Power BI, Tableau, and custom tools.
Learn more →Contract compliance support and tracking systems for organizations managing government, healthcare, and Medicaid contracts.
Learn more →Recurring facilitation of advisory bodies, member advisory groups, and community partner convenings — design through ongoing relationship management.
Learn more →Standard Operating Procedure development, process governance, and continuous improvement cycles — documentation that audits well and gets used.
Learn more →In-person, virtual, and blended training delivery — single workshops to enterprise rollouts, with logistics handled end to end.
Learn more →PMI-aligned project leadership across the full lifecycle — chartering through closeout — for one-off initiatives or sustained portfolios.
Learn more →Provider-facing training for health plans — HEDIS, coding, prior auth, portal use, and policy updates — delivered to fit real practice environments.
Learn more →Production-grade AI tooling — custom agents, Model Context Protocol integrations, RAG systems, and internal AI applications.
Learn more →Screen-recorded software walkthroughs, step-by-step how-tos, and short-form video training designed for searchable, on-demand use.
Learn more →Proposal management, content development, win-theme strategy, and color-team reviews for clients responding to RFPs and competitive procurements.
Learn more →Stakeholder mapping, engagement plans, listening sessions, focus groups, and the relationship work behind real consultation.
Learn more →Automation candidate identification, tooling selection, and implementation — workflow platforms, RPA, low-code, and AI agents.
Learn more →Certify client staff to deliver KP-designed curricula themselves — facilitator skill, content mastery, and quality assurance.
Learn more →Stand up or mature an internal Project Management Office — governance, standards, tooling, training, and fractional leadership.
Learn more →Strategic and tactical communications — newsletters, campaigns, executive comms, and audience-specific materials including health plan member and provider communications.
Learn more →Certified MBTI Step I and Step II administration, individual debriefs, and team workshops — usually paired with broader development work.
Learn more →Multi-project program oversight plus ground-up program design — change management, logic models, governance, and evaluation frameworks.
Learn more →Annual and onboarding compliance training for healthcare organizations — HIPAA, FWA, cultural competency, accessibility, and contract-mandated requirements.
Learn more →End-to-end meeting, retreat, summit, and conference planning — venue through post-event reporting, small offsites to multi-day conferences.
Learn more →Team building, interpersonal skills, communication, conflict resolution, and performance coaching — one-time events through multi-month programs.
Learn more →Stakeholder readiness, communication, adoption, and measurement — the human side of every transformation that almost works.
Learn more →Branded video for marketing, recruiting, member outreach, and organizational communications — scripting through final delivery.
Learn more →Cohort programs, 360 feedback, and skill-specific training for emerging leaders, mid-level managers, and senior executives.
Learn more →Evaluation frameworks, surveys, and reports that funders, boards, and executives can use — Kirkpatrick for training, logic-model-based for programs.
Learn more →End-to-end onboarding program design — pre-boarding, day one, 30/60/90, manager toolkits, and feedback loops.
Learn more →Provider lifecycle workflow improvement — recruitment, contracting, training, network support, and ongoing data maintenance.
Learn more →Outreach program design for health plans — preventive screening campaigns, chronic condition touchpoints, plan benefit education, multilingual outreach.
Learn more →SDOH partnerships, CBO networks, screening workflows, and community-level interventions for Medicaid MCOs.
Learn more →Why most clients blend services
A state agency evaluation often needs a training rollout to operationalize findings. A software project needs an evaluation to prove it worked. A training program needs project management to actually get delivered at scale.
KP is structured around a single team so engagements can cross service lines without handoffs. You talk to the same people whether we are designing, delivering, or measuring. And your project team will leverage expertise across all of KP’s consultants.
Let us know what you need
Most good engagements start with a conversation, not a signed SOW. Tell us what you are trying to do and we will help you figure out what services fit the bill.